FAQ

What are the advantages of shopping online with Ugly Aloha Shirts?

We offer an incredible selection of genuinely ugly Hawaiian apparel in a range of styles and sizes on a super gnarly website. Not totally cool with your order? Simply send your threads back and we’ll take care of it.

(Please review our refund policy).

How may I contact Ugly Aloha Shirts customer service?

Drop us a line here, bro.

How do I know if I am ordering the right size?

Ugly Aloha Shirts uses standard US sizes. Check out the fitting guidelines and size charts to determine which size is best for you. If an item does not fit, you can exchange it for one in another size. For this purpose, we offer you a fast and simple return process.

You can use the links below to go directly to the fitting guidelines:

 Size Tables

Is there a minimum order value?

No, there is no minimum order value.

Can I change or cancel an order?

As long as you have not received a dispatch confirmation email, you can change your order. Please email us if you’d like to change an order.

I get an error message when I try to place an order. What can I do?

Please email the customer service department with your contact details and we will help a bro out!

How can I use a promotion code?

We will periodically release promo codes. If you get one, dude, you’re pretty damn lucky! These codes need to be entered on the shopping cart checkout page when you order. You can only use one code per purchase. Some codes are valid for a limited time only. If your promotion code does not work, please check whether it has already been used or has expired. Sign up for the Ugly Aloha Shirts MemBROship Club to receive promotion offers.

What kind of dough does Ugly Aloha Shirts accept?

We accept PayPal as well as Visa, MasterCard, American Express and Discover cards. PayPal orders will be processed through our parent company AlohaFunWear.com LLC.

Do you offer a secure payment system?

Yes, you friggin bet, dude! Credit Card payments are processed within the Ugly Aloha Shirts website by our payment provider Shopify. Credit card payments are 100% secure on our site. Card numbers, expiration dates, names, and other details are encrypted using the level of online security banks use: 128-bit encryption. Transactions are completed in a very secure environment. Credit card details are not displayed to or stored by Ugly Aloha Shirts.

How will I know if my order is successful?

You’ll automatically receive an email from us as soon as you place your order online. A second email will be sent to confirm that your order has been fulfilled and has shipped. 

Can I pay using a gift card?

Yes. Each gift card contains a unique code. This code must be entered on the shopping cart checkout page when you place your order. Please also refer to “How can I use a promotion code” above.

What are the shipping costs?

We offer multiple shipping methods, free standard postage on all purchases $75 or more or expedited postage via FedEx. See our shipping page.

Do you offer Gift Wrapping?

Hell yeah, dude! Drop an additional $10.00 and we’ll make it slick for ya. Please refer to our gift section for additional information. This option can be selected as a shipping option during the checkout process.

How long will it take to process my order?

Most orders are processed and shipped within 2-4 business days. We try to maintain a steady stock but if the item you want is out, we will email you and let you know so you can decide whether to wait, change the order or cancel the order. Depending on the postage option you have selected at checkout will also determine the length of time it takes to arrive. 

Are your collections made in Hawaii?

The majority of our threads are made in Hawaii. Items made in Hawaii are specified as such on the product page. 

Is it possible to check the progress of the delivery?

As soon as the package is shipped, you will receive a confirmation email. This email contains a code which you can use to check the shipping status at any time. The shipping status check does not work until after the sender’s system has been updated. If it does not work immediately, please try again at a later point in time.

I have not received my order, yet according to the delivery status it has arrived. How do I proceed?

Please contact customer service by sending us an email so that we can check your delivery information. 

How may I make a return?

To return goods purchased online, complete the return form contained in the package and send it back together with the goods in question. Please refer to our refund policy.

I have received an incorrect item, what do I do?

We take great care in preparing your order, but mistakes do happen. Please give us a shout by email immediately and we’ll replace the item without delay, if available. Please send the item in question together with the completed return form contained in the package back to us at the following address.

Ugly Aloha Shirts
98-820 Moanalua Rd. Unit I5-1
Aiea, HI 96701 

An item was missing. Will you send it later?

We apologize for any incomplete deliveries. Please contact customer service by email or phone and we’ll sort the problem right away.